Here you will find some FAQs related to our Reception.
Before you send us any mail for any query, we suggest you to go through these FAQs, which may answer your query. If you still have queries please contact us without any hesitation, we will try our best to answer your queries faster and clear.
Ques: What is a phadder?
Ans: Please look through the page Phadder.
Ques: How do I get a PHADDER!!!
Ans: Register with the form in this page. Once you register, CIRC will start working on finding a Phadder for you. We will notify the phadder and he/she will communicate with you. Please be patient if you do not receive immediate responses or messages regarding the status of your application for Phadder. We respond to every application and everyone who applies to get a Phadder will DEFINITELY get one!
Ques: I have registered but haven’t heard anything from my phadder :’(
Ans: No worries, if you have applied for a phadder you will get one. Please check your spam and other places where mails can end up as the first contact your Phadder will make is through mails.
Ques: I’d like to participate in your activities, but I don’t see where I have to sign in or who I have to contact at CIRC for all these things?
Ans: You will be notified by email about those events and where to sign up. We will provide you with lots of fun filled activities and events throughout the reception! Be on the lookout for our emails specially in promotion/spam folders, check our facebook page and also the facebook group for the reception which will inform and remind you of each event.
Ques: Ticket Selling? What is this?
Ans: Some of our events are ticket events and have limited spots, so you need to buy tickets to attend those events. During the reception period we will have ticket selling for those events. Information about how and when tickets will be sold, will be provided 1 week before the selling through mail and facebook post.
Studying at Chalmers: –
Ques: Where can I find the lecture schedules? Where can I find current affairs about Chalmers?
Ans: All information regarding your studies and Chalmers services for students can be found in Student Portal. On the day of enrollment/registration you will receive your Chalmers account along with other important information which you will need for your studies at Chalmers. Then you can have full access to all the facilities available in the Student Portal.
Ques: What are the benefits of having a Student Union Card? Why should I get a Student Union card?
Ans: You will need your Student Union Card in order to write your exams. The SU card proofs that you are a student at Chalmers and also entitles you to student discounts. You will get a temporary SU card during the welcome week. Later you need to pay the membership fee to the Student Union to receive the actual card. For more information about Student Union Card and to charge it with money please go to this page.
Ques: How to get Permanent Student union Card:
- Fill an online form. The link will be provided to you if you approach either our office or kårservice at SU building
- Pay student Union membership fee in the kårservice in student Union building. .
- You will receive your permanent student Union card at the address you provided in the form in two weeks.
*NOTE: All students have to fill the SU membership form. But for tuition fee paying students, the SU membership fee will be already included in the tuition fee, so they don’t have to pay it separately.
Living in Gothenburg: –
Ques: How to get from the airport to my accommodation?
Ans: There are busses which go from the airport to the city. You can buy your bus ticket in advance online. Please notice that you cannot pay with cash in the bus. They only accept cards. To buy tickets online go to this page: www.Flygbussarna.se
This Flygbussarna bus goes only to specific stops. Find out which stop of those is optimal for you and also the stop nearest to your accommodation. Then go to Västtrafik.se to search for the busses/trams between those two stops to reach to your accommodation. Vasttrafik is the local transport company.
You can also get their app from this page which is very useful for local travelling.
Information about prices and fairs for traveling with västtrafik can be found in the same website.
Ques: What to do if I arrive Gothenburg after office hours of the SGS Kundcenters (Office hours: Monday – Friday 09:00 – 16:00) and can’t get my accommodation key on that day?
Ans: We suggest to plan your travel such a way you can avoid this situation. But if you really can’t avoid this situation, then we have 2 suggestions for you,
- Search these following sites to find some hotels, stay there as long as you can’t get your accommodation keys.
- SGS provides a Proxy form. You may give this authorization letter (proxy) to a person who can collect the keys for you, if you arrive after office hours. The authorization must be witnessed by two outsiders (people who know you).
Ques: What do I need to open a bank account in a Swedish bank?
Ans: Depending on the bank, they might want you to have a Swedish personal number and/or a swedish ID-card. You can check SEB and Nordea. Having a Swedish bank account might pay off if you stay longer in Sweden.
Ques: How do I get a SIM card?
Ans: During the welcome week, we will give you a SIM card on the Welcome Day. If you didn’t receive one, you can contact us later too.
Attached to the SIM card you’ll find an information brochure, which explains how to use the card and the rates for phone calls and SMS.
Vouchers to charge your SIM card are sold in the Chalmers Kiosk, Pressbyrån, 7-Eleven and most supermarkets and convenience stores. You can also register at the webpage of the provider to charge it there.
Ques: How do I buy a tram or bus ticket?
Ans: The bus/tram company of Gothenburg is called Västtrafik. Go on their website to learn more about the tickets and fares.
Ques: Where can I buy groceries?
Ans: Willy’s, Ica, Coop, Hemköp, Netto, Lidl or Tempo.
Ques: Where can I buy things for my apartment?
Ans: IKEA has almost everything. Although, it’s situated in Bäckebol, a bit outside the city (25 min with bus). In the city centre you can turn to Åhlens, Hemtex, or Chilli for blankets, pillows and other fluffy things. At Clas Ohlsson, Åhlens and Chilli you will find cutlery, pans and pots. We will have a IKEA trip as a part of our reception, dates will be provided with the Reception schedule.
Ques: I want to see a doctor. Where should I go?
Ans: You can go to the Vårdcentral at Gibraltargatan which is near the library (~ 100 meters). In case of emergency you can go to the Vårdcentral at Gamlestadstorget. If it is an emergency please call 112. Hope it doesn’t get to that level! Get well soon!
Ques: Which medical insurance do I have in Sweden?
Ans: EU/EEA, Nordic and Switzerland citizens should ask for the European Health insurance card (or form E128 or E111 depending on your country) to have access to healthcare like any other Swede. If you live in Sweden for more than a year and have received a swedish personal number, you are ensured the same way as Swedes. However, you should still register with Försäkringskassan in order to be eligible for all benefits such as child support.
Non EU/EEA citizens staying more than a year should apply for a personal number to have access to healthcare like any other Swede.
All you need to know about medical insurance depending on your country and the length of your stay can be found on this website:
Ques: How can I buy alcohol?
Ans: Regular stores are not allowed to sell drinks with more than 3.5% of alcohol. Special stores called Systembolaget sell the stronger beverages. You have to be more than 20 years old to be able to shop there.
Ques: Can I survive in Sweden if I don’t know Swedish?
Ans: Of course you can! In Sweden you won’t find any difficulties with communicating in English in order to make yourself understood. However, it doesn’t hurt to learn a few phrases and sentences and if you are planning to stay here longer than just for your studies it is recommended and even somewhat necessary to learn the language since it makes work life and socializing with Swedes much easier.
Ques: How or where can I get Swedish language lessons?
Ans: Chalmers does not offer any Swedish lessons. If you are a Tuition fee paying/Scholarship student, you will be offered with free Swedish lessons from Folkuniversitetet.
If you are a Non Tuition Fee paying student and want to have Swedish lessons from Folkuniversitetet, being a member of Chalmers Student Union you will get 20% discount.
Also the city of Gothenburg offers free Swedish Courses for Immigrants (SFI). There is a high demand, so it has a long waiting list (up to 3 months). However their courses are free. You have to go to their office to register.
Personal number: –
Ques: What is a personal number?
Ans: In Sweden every citizen has a personal identity number, a “personnummer”. This number is used in nearly all official transactions, at the bank, hospitals etc. A personal number consists of ten digits: year, month and date of birth, plus four extra digits.
If you intend to stay one year or more in Sweden, you should apply in person for a personal identity number at the local tax office (Skatteverket) Here are the Offices of Local Tax Agencies. We highly recommend to apply for Personal Number as soon as possible after arriving in Gothenburg.
Ques: I don’t have a fixed address yet. Can I still apply for a personal number?
Ans: To apply for person number you need to have an address. If your address is not fixed yet, you can query about it at the local tax office.